CUA - Capalaba Branch

Reviews of CUA - Capalaba Branch

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  Robert Francis Added January 12, 2023

  ★ ★ ★ ★ ★
  I just went in to the Capalaba branch today about 15 mins before closing and the staff were once again outstanding. They worked as a team to help with a tricky form as had an abundance of enthusiasm and warmth.
  I have been in there a few times over the past few months. I’ve dealt with about five different staff members and they have all been friendly, enthusiastic and genuinely helpful. So good guys!!!
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  James Black Added January 01, 2023

  ★ ★ ★ ★ ★
  Helped me when I was in a pinch transferring a deposit for my home loan. Issue was time sensitive but everything was processed before the due date. Happy customer.
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  K CW Added December 22, 2022

  ★ ★ ★ ★ ★
  Today we had exceptional customer service over the phone (with Chloe)! Thank you for your time to explain and arranging a meeting for us! Looking forward to doing business with you.
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  Mellisa Cameron Added December 20, 2022

  ★ ☆ ☆ ☆ ☆
  I have been member with CUA and now GSB for a very long time. The Banking staff are rude and are not very helpful at all. I waited for my card for 4 weeks in total and was told that someone rang me, which they did not. The person on the other end of the phone said that they did. So argued with me. I said I received no missed call or anything. She was rude and abrupt. She basically called me a lier. Mind you I had to chase down getting a new card in the first place. I was told on line that it was their mistake and was to be corrected. If the staff continue to be rude I can't see this bank staying open as no one would be doing their banking here. If I could give a 0 rating I would.
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  Eireann Philipson Added December 18, 2022

  ★ ★ ★ ★ ★
  I went in branch to open two accounts and was served by Cynthia who was amazing - friendly and helpful and sorted everything I needed easily. Highly recommend and I’ll look at further banking with them in the future.

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