The Good Guys

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Reviews of The Good Guys

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  Nola Williams Added September 13, 2023

  ★ ★ ★ ★ ☆
  Incorrectly billed on the day of purchase of new oven leading slight confusion and delay on install day. Rectified quickly and install done. Electricial installer Crowlz electrical and solar was excellent. Prompt, professional and very helpful. Highly recommended and would consider using them again for any other electrical needs.
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  Clare Lakeland Added September 11, 2023

  ★ ☆ ☆ ☆ ☆
  Will never set foot inside The Good Guys EVER AGAIN. Purchased an expensive coffee machine. It broke down three times and the same problem each time. Followed the Good Guys guidelines on repairs and returns. Got told twice that we could get a refund on our purchase when it breaks down on the third event. OF COURSE LETS RIP THE CUSTOMER OFF. NO YOU CANNOT HAVE A REFUND. YOU THINK THAT CUSTOMER SERVICE AND HONESTY FROM A BIG COMPANY WOULD MEAN SOMETHING. CLEARLY IT DOESN’T. NEVER AGAIN.
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  Ross Spina Added September 07, 2023

  ★ ★ ★ ★ ★
  The second time I have purchased from this retailer. On both visits they had stock of what I needed, provided friendly efficient service, and were competitively priced. Thanks for a great experience!
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  Gina Harris Added September 07, 2023

  ★ ★ ★ ★ ★
  I feel compelled to write of my 5 start customer service experience in store yesterday. I was working from home yesterday due to a time critical project I am delivering across this weekend. Unbelievably, a glass of water ended up in my HP Spectre laptop. I did my best to dry the unit and engaged with multiple parties to troubleshoot next steps while googling stock levels at my go to store, The Good Guys Capalaba, for my preferred unit. It was indicated the laptop I was after was out of stock, however I headed in store in a state of panic and near desperation. I came across Jordan who dropped everything to listen to my story and immediately sprang into action. He checked and confirmed an outcome and in the space of 5 minutes I had a solution and was at the checkout counter. Door to door I was setting up my new laptop in less than 30 mins - including travel time - and my project was not at all impacted in terms of delivery.
  
  Jordan went well above and well beyond and words cannot describe my gratitude. I hope the leadership/management team see this and take the time to interact with Jordan directly and my hope is his effort is acknowledged. Customer service like this is rare and while this event was well and truly exceptional it is indicative of my recurring experience shopping at this store.
  
  Jordan - Thank you - Thank you - Thank you!
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  Guru Bharadwaj Added September 02, 2023

  ★ ★ ★ ★ ★
  The only Goodguys store we go to nowadays. We're closer to another store but the extra 10 min drive is not much compared to the time wasted waiting to be served in another local TGG store where the staff are grumpy all the time.
  Most staff ive come across @ the Capalaba store are generally friendly and upbeat about helping customers. I haven't seen any customer not being attended to.
  Recent purchase was a fridge. Sue was very professional, friendly and knowledgeable. Excellent communication skills and was on point with her customer service.

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About thegoodguys.com.au

The Good Guys - Online Electrical & Home Appliances
Shop online at The Good Guys for exclusive deals and unbeatable prices on a leading range of electronics and home appliances.
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